Cruz Hoody with Back Zipper Pattern

SHIPPING POLICY

Please allow 1-3 business days processing time. 

Package will be shipped either USPS or UPS.

We do ship internationally and your shipping comes up in your cart as a fixed rate. Depending what you order, sometimes it is more than that, sometimes it is less. If the shipping is less, we will refund you the difference. If the shipping costs more we ask for the difference after the fact, which you can pay by invoice. We never have you pay more than the actual shipping cost. If it’s too much, you can always choose to refund your order.  

If you order from international destinations, there may be a customs / brokerage fee required to be paid in addition to what you've paid us for shipping. Flax & Twine is not responsible for this payment. If you call us at the time, we can sometimes get UPS to issue a form for you to self direct the package in your international location and the brokerage fee may be reduced. If you refuse the package, and it is returned to Flax & Twine, we will refund the kit cost, but we will not refund shipping costs.

REFUND POLICY

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. Skeins of yarn must not be opened. It must also be in the original packaging.

Non-returnable items:
Gift cards
Downloadable software products such as patterns

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refund amount will be less the shipping charge required to return the item, if applicable.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@flaxandtwine.com and send your item to: 4105 Jackson St. Denver CO, 80216

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

Shipping
To return your product, you should mail your product to: 4105 Jackson St. Denver CO, 80216

 You will be responsible for the shipping costs of returning your item. Shipping costs are non-refundable. If a refund is issued to you, the cost of the return shipping label will be deducted from your total refund amount.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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