Susan Bates Silvalume Crochet Hooks

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. Skeins of yarn must not be opened. It must also be in the original packaging.

Non-returnable items:
Gift cards
Downloadable software products such as patterns

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refund amount will be less the shipping charge required to return the item, if applicable.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@flaxandtwine.com and send your item to: 3321 E Colfax Ave, Denver, CO 80206

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

Shipping
To return your product, you should mail your product to: 3321 E Colfax Ave, Denver, CO 80206

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.